Terms and Conditions

Refund policy

At Beauty Yioza, we are committing to providing high- quality and 100% authentic skincare, cosmetics and health supplement beauty products. Due to the nature of our products, we do not offer refunds, returns, or exchange for change of mind, unless items inside the box are damaged when received. Please select the products carefully.

All our products are checked for quality before dispatch and while we do try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at support@beautyyioza.com.au within 14 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

Once approved, we will arrange for your item(s) to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange on damaged goods.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Contact your credit card company, or reach out to your bank, as processing may take time. If issues persist, contact us at support@beautyyioza.com.au